Live product · Demo-led onboarding
ConvergeSense is the unified operations platform for service businesses — dispatch, ticketing, CRM, billing, monitoring, and a customer portal, deeply integrated around one customer record.
30-minute walkthrough on your own workflows. No deck.
Open tickets
47
↓ 12% vs last wk
Jobs today
23
18 completed
SLA compliance
96.4%
↑ 1.2% this wk
Invoices due
$42,380
14 open
Jobs completed
last 7 days
Active jobs
| ID | Customer | Technician | Status | SLA | Pri |
|---|---|---|---|---|---|
| JOB-2417 | Lakeside Apartments Fiber drop repair — bldg C | MAM. Alvarez | En route | 1h 42m | |
| TKT-8836 | Hilltop Wireless Outage — node OLT-7 | JWJ. Whitfield | SLA breach | -0h 12m | |
| JOB-2418 | Riverbend HOA HVAC preventive maintenance | SOS. Okafor | On site | 3h 05m | |
| TKT-8841 | Northgate Dental Server patch window | DCD. Chen | Scheduled | 6h 10m | |
| JOB-2421 | Marisol Bakery Panel upgrade — 200A | RPR. Patel | Scheduled | 8h 30m | |
| JOB-2423 | Bayview Clinic Water heater replacement | TNT. Nguyen | On site | 2h 20m |
Built for service operations
Why one platform
A typical service business runs on a CRM, a ticketing tool, a dispatch board, a billing system, and a stack of spreadsheets gluing them together. Every handoff between tools is re-typed data, a missed SLA, or a customer asked the same question twice.
ConvergeSense replaces the patchwork with one system. Every module — dispatch, tickets, billing, monitoring, the portal — works from the same customer record, so the whole operation moves as one.
The platform
Everything a service business runs on — not integrated after the fact, but built on the same data from day one.
A live dispatch board with drag-and-drop scheduling, technician routes, and job statuses straight from the field. Dispatchers see capacity at a glance; techs see their day on their phone.
Ships with: schedule board · route view · field statuses
Queues, SLA timers, and escalation rules — with every ticket linked to the customer, site, and equipment behind it. Nothing gets lost between intake and resolution.
Ships with: SLA timers · queues · escalations
The system of record for your operation: contacts, sites, equipment, contracts, and full service history in one place. Every module reads from it, so nobody re-types a customer's story.
Ships with: contacts · sites · equipment · contracts
Invoices generated straight from completed jobs and tickets, plus recurring billing for contracts and managed plans. The work and the money never live in separate systems.
Ships with: job-to-invoice · recurring plans · AR view
Service health and uptime flow into the same system that runs your tickets and dispatch. An alert can open a ticket and schedule a truck roll before a customer notices anything.
Ships with: uptime checks · alert rules · auto-tickets
Customers see their tickets, appointments, invoices, and service status in a branded portal — without calling your office to ask. Fewer status calls, happier customers.
Ships with: status view · invoices · appointments
Deeply integrated
A monitoring alert becomes a ticket. The ticket becomes a dispatched job. The job becomes an invoice — and the customer watches it all happen in the portal. No syncing, no middleware glue, no duplicate records to reconcile.
Built for your vertical
Job types, SLAs, workflows, and terminology adapt per industry. The underlying system — and your data — stays one.
Outage monitoring opens tickets and dispatches truck rolls before customers call.
Monitoring · Dispatch · Portal
Patch windows, alerts, and recurring contracts run through one service desk.
Ticketing · Monitoring · Billing
Every device, site, and ticket tied to one customer record across projects and support.
Ticketing · CRM · Portal
Jobs move from intake to dispatch to invoice without re-entering a single detail.
Dispatch · CRM · Billing
Maintenance agreements schedule themselves; seasonal surges stay on one board.
Dispatch · Billing · CRM
Estimates, permits, and multi-day jobs tracked from first call to final invoice.
Dispatch · CRM · Billing
Emergency calls jump the queue with routing that keeps the rest of the day intact.
Dispatch · Ticketing · Portal
Run a service operation in another vertical?
Talk to us about your workflows →Getting started
No all-or-nothing migration. Your team is live on the platform module by module, with your data intact.
01
A 30-minute demo that walks your actual day — intake, dispatch, invoicing — through the platform.
02
Modules, job types, statuses, and SLAs set up for how your trade actually runs.
03
Customers, tickets, and history imported. The tools you keep get connected; the rest get retired.
04
Dispatchers, techs, and the back office working in one system from day one.
Demo-led onboarding
Book a demo and we'll walk your real workflows — intake to dispatch to invoice — through ConvergeSense. 30 minutes, on your own use cases.